“Leveraging technology is enabling businesses to become more agile and resilient in a post-pandemic world. We prioritize customer convenience and want to provide them with a plethora of services through which they can remain digitally connected with KE for their complaints or queries. We are constantly exploring innovative ways to revolutionize how we interact with our customers and modernize our digital touchpoints to create a richer, simpler, and more engaging customer experience.”
The Head of Customer Experience at K-Electric, Raza Abbas, also added at the ceremony saying that he was proud of K-electric to have introduced this new form of customer service to satisfy the citizens of Karachi. He also believes that this addition will further strengthen the connection of consumers with K-Electric. K-Electric has launched the service with help from Infobip who offers companies tools to improve their customer support and engagement.
Having WhatsApp as a communication tool is a great opportunity for K-Electric to fill in any loopholes in its customer-care model and a great chance for customers to connect with the company in real-time.
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The CxO Global Forum Network is an emerging knowledge-sharing platform of Global Thought Leaders for all C-Level The forum is to get global exposure especially in digital transformation & innovation around the globe. It is the largest Corporate Outreach Forum and has currently 400+ members.