Home Technology K-Electric First to Launch WhatsApp Service for Power Sector Customers

K-Electric First to Launch WhatsApp Service for Power Sector Customers

K-Electric has been advancing in technology and digitization to help enhance its customer’s experiences and offer them improved and value-added services. With its latest launch of WhatsApp Services, KE has reached yet another milestone to help its customers in Karachi and surrounding areas. The service runs 24 hours a day and 7 days a week. Customers can get real-time customer support from KE’s team.
This service helps customers lodge complaints of technical and billing complaints, along with a chance to download duplicate bills, tax certificates, and forms to apply for a new connection.
Read More: K-Electric Bags ‘Platinum Status’ Award for Trainee Development by ACCASadia Dada, Chief Marketing and Communication Officer at K-Electric stated at the launch,

“Leveraging technology is enabling businesses to become more agile and resilient in a post-pandemic world. We prioritize customer convenience and want to provide them with a plethora of services through which they can remain digitally connected with KE for their complaints or queries. We are constantly exploring innovative ways to revolutionize how we interact with our customers and modernize our digital touchpoints to create a richer, simpler, and more engaging customer experience.”

The Head of Customer Experience at K-Electric, Raza Abbas, also added at the ceremony saying that he was proud of K-electric to have introduced this new form of customer service to satisfy the citizens of Karachi. He also believes that this addition will further strengthen the connection of consumers with K-Electric. K-Electric has launched the service with help from Infobip who offers companies tools to improve their customer support and engagement.

Having WhatsApp as a communication tool is a great opportunity for K-Electric to fill in any loopholes in its customer-care model and a great chance for customers to connect with the company in real-time.

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