Customers are important intangible assets of a firm that should be valued and managed. Similar views are being shared by the higher management of Faisalabad Electric Supply Company (FESCO).
An official statement reads that Consumers are a valuable asset of FESCO and every effort is being made to provide them with all possible facilities, said Chief Executive Officer (CEO) FESCO, Engr. Bashir Ahmed, while addressing an e-court on Facebook at Fesco Headquarters.
Further highlighting the schedule of power supply in Ramadan he said that during the Holy month of Ramadan, an uninterrupted power supply is being provided to the consumers during Sehar, Iftar and Taraweeh for which a special monitoring cell has been constituted at FESCO Headquarters.
He added that special measures have been adopted all over the FESCO region to improve the distribution system and provide the best possible services to its customers because the best customer service is FESCO’s top priority.
In concurrence with the government’s vision, holding of open court is helpful to resolve consumer complaints immediately. He also directed the FESCO officers and officials to immediate redress the consumers’ electricity-related issues so that the image of FESCO could emerge as a consumer-friendly company. He appealed to the consumers to cooperate in a crackdown against power pilferage so that power theft from FESCO could be completely eradicated.
It was further mentioned that FESCO monitoring cell 118 and toll-free number 0800-66554 are working round the clock for redressal of electricity complaints.
At the start of the online E-court, the Chief Executive quoted the first E-court performance and said that 95% of consumer complaints have been resolved. Meanwhile, over 200 consumers from all over the FESCO region including Faisalabad, Chiniot, Toba Tek Singh, Jhang, Sargodha, Mianwali, Khushab and Bhakkar informed the CEO about their electricity-related problems. On this, he issued orders to solve the consumers’ complaints rapidly and informed them about its progress within the next 24 hours.
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