Convex Interactive has launched BerryTalks, a Communications Platform as a Service (CPaaS). This streamlined dashboard helps you change the game of customer interactions with a hello.
Convex Interactive Launches BerryTalks: Here’s All You Need To Know About This CPaaS Platform
Customers are present on different platforms and expect businesses to remember conversations from all of them. This is why, businesses now need to up their game by being present on multiple channels at the same time, not just responding, but interacting with customers in a personalized and seamless manner.
Identifying this gap in the market, Convex Interactive (Pvt) Ltd introduced BerryTalks, a Communications Platform as a Service (CPaaS Platform). This platform enables digital transformations by helping businesses improve customer engagement and increased efficiency.
Aamir Irfan Siddiqui, the CEO of Convex Interactive, said, “Understanding the market needs and filling the gap through innovations has always been our motto. Our constant strive to find tech solutions to everyday problems with a futuristic approach is what gives birth to platforms like BerryTalks. If recognized and used to its full potential BerryTalks will definitely change customer interactions forever”.
There is so much you can do with BerryTalks (Communications Platform as a Service), especially by integrating WhatsApp Business API on the platform. It offers 24×7 customer support, personalized conversations with clients, booking appointments, showing product catalogues, taking orders, etc.
Apart from that, it also allows you to integrate Facebook Messenger, Instagram DM, Call Centre, SMS, Twitter, Shopify, and Email platforms onto a single dashboard and create powerful Chatbots that can handle 35% of the whole traffic.
Agents can also merge multiple conversations onto a single thread and easily engage with a customer across several platforms. With BerryTalks (Communications Platform as a Service), businesses can now:
- Assign chats to relevant agents
- Build customer profiles
- Collaborate with your team
- Create audience segments
- Broadcast messages
- Create instant shop
- And do much more…
BerryTalks (Communications Platform as a Service) lets businesses turn conversations into leads with:
- Omni-Channel Analytics
- Team Progress Tracking
- Unified View of Your Customer
- Set your teams up for success
Follow Convex Interactive’s Social Media: Facebook, Instagram, LinkedIn and Website for more information and to book a live demo of BerryTalks (Communications Platform as a Service).